Retention Solutions for
eCommerce DTC Brands

SELECT THE STAGE YOUR BUSINESS IS AT:

Startups

(Revenue: 0- $20k/mth)

Established Brands

(Revenue:$20k-$200k/mth)

Scale-ups

(Revenue: +$200k/mth)

Startups

Get your Retention Marketing off the ground. To do that, we help you:
  • Implement advanced conditions-splitted Email & SMS automations.
  • Set up the infrastructure for good Email Deliverability
  • Optimize for list growth

Established Brands

Supplement your Acquisition efforts (Paid Ads, SEO, Influencer Marketing) by investing in a solid Retention System. To do that, we help you:
  • Optimize the post-purchase experience to turn one-time off sales into repeat purchases.
  • Start sending weekly campaigns to your customers
  • Keep track of your customer list engagement

Scaleups

Obsess over the little details and get your Retention Marketing channels to world-class performance KPIs. To do that, we help you:
  • Add more Retention Marketing channels (Subscriptions, Loyalty Programs, Micro-influencers, ..)
  • Send daily, highly-segmented, engaging multichannel Email & SMS communications
  • Bring the operations in-house & optimize your business for higher profits and company valuation

Retention Marketing Services

Covering the Customer Journey

Pre-purchase, post-purchase & re-engagement Email & SMS flows are a great way to send smart, automated and personalized communications to your customers and subscribers throughout their customer journey.
Given that these on average bring you 30% additional revenue, you just can’t afford to keep waiting to set them up.
  • Advanced Content Strategy
  • Email & SMS automations
  • 3rd Party apps Flows

Contact List Growth & Maintenance

Email list building is an essential part of your business’s growth strategy. The more people you can reach and dazzle with your content, the more potential customers would be clicking on your eCommerce website.
On top of building your email list, we also keep them clean, provide your customers with the right email preference options, and send great content.
  • Creative opt-in forms
  • Smart Quizzes
  • List Cleansing

Offers

Many people believe that the offer consists just of the goods, the price, and whether there is a discount. In the offers we create for you, we help you communicate the value, uniqueness, and benefits of a package, not just stop at the discount.
  • Creative Offers
  • A/B testing Incentives
  • Using smart Discounting strategies

Deliverability

Putting hours into your email design and copy doesn’t yet guarantee your marketing emails will be successful – you also need to make sure they actually reach your customers. Email deliverability is about making sure your emails land in your customers’ inboxes instead of the Promotions tab or the Spam folder. Without monitoring and optimizing your deliverability, you simply risk leaving a lot of money on the table. 
  • Sending infrastructure warmup
  • DNS Settings & Text Records Setup
  • Ongoing Deliverability KPIs Monitoring

Data Privacy

The digital world has been turned on its head several times in recent years, but none have come close to matching the changes we've seen with iOS 14.5.
Also with the introduction of regulations around data protection GDPR (2018) as well as CCPA (2018), businesses had to adjust their Marketing accordingly.
This meant updating the opt-ins process, relying less on engagement metrics and periodically cleaning dead emails from the subscribers list.
  • GDPR, CCPA
  • iOS 14, iOS 15
  • Opt-in & Suppression Strategies

Performance Optimizations

The goal of an email campaign is to build solid relationships with prospects while simultaneously increasing conversion rates. Ongoing Optimization can increase the chances of higher opens, clicks, click-through rates, conversions which ultimately equates to profit.
  • Impact-driven A/B testing
  • Month-over-Month Performance Change Tracking
  • Industry Benchmarking

Reporting

Successful brands realize the importance of data in answering marketing questions. Understanding your account's analytics is critical for gaining insight into how your marketing campaigns are performing and how to optimize them as you go.
  • Holistic Reporting
  • Actionable Data
  • Focus on the right metrics

Loyalty

Launch a loyalty program and build a community around it that goes beyond points and ,driving greater customer lifetime value and cost-effective acquisition through stronger customer relationships.
  • Loyalty Program Launch Strategies
  • Aligning interests with your brand evangelists
  • Loyalty Program Operating Costs Monitoring

Segmentation & Personalisation

Brand owners have finally begun to understand the value of owned marketing. With recent data privacy changes, it's more important than ever for brands to be able implement segmentation and personalization on channels like email or SMS where "zero-party" information collection helps make retention efforts successful.
  • Advanced Segments (Beyond RFM & Engagement triggers)
  • Custom Tags Tracking
  • Zero-Party Data

Multi-channel Retention

Any savvy eCommerce Entrepreneur knows that in order to build a successful brand, you need to have a presence across multiple channels. But what's even more important is delivering a pleasant and seamless customer experience all throughout the customer journey.
  • Retention Channels Orchestration
  • Touch-points Tracker
  • Send Time, Contact, Segmentation, Content Strategies

7-Day Money Back Guarantee

We’re confident you’ll benefit from our service.
But to make the decision to hire us easier for you, we offer a no-questions-asked 7-day money-back guarantee, so you can try our services risk-free and see if we’re the right fit for you.
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